Service Design for Public Hospitals
ABSTRACT
Improvement of the user experience for patients and worker) of the Sampling Unit service, through a series of complementary graphic and oral instructions, using wayfinding principles.
The work was done in collaboration with Salvador Hospital and Sótero del Río Hospital.
USER JOURNEY MAP
INFORMATION DESIGN INTERVENTIONS
Signage application on aisle nº2, CDT, Sótero del Río Hospital
Sampling Unit room
Redesigned sampling unit appointments information form from three to five papers throughout the journey into one page
Signage application on aisle nº2, CDT, Sótero del Río Hospital