Service Design for Public Hospitals

ABSTRACT

Improvement of the user experience for patients and worker) of the Sampling Unit service, through a series of complementary graphic and oral instructions, using wayfinding principles.

The work was done in collaboration with Salvador Hospital and Sótero del Río Hospital.

USER JOURNEY MAP

INFORMATION DESIGN INTERVENTIONS

Signage application on aisle nº2, CDT, Sótero del Río Hospital

Sampling Unit room

Redesigned sampling unit appointments information form from three to five papers throughout the journey into one page

Signage application on aisle nº2, CDT, Sótero del Río Hospital

Click here to have access to the full thesis project.

This version is only available in Spanish.

amanda astorga pinto