Service Design for Public Hospitals

ABSTRACT

Improvement of the user experience for patients and worker) of the Sampling Unit service, through a series of complementary graphic and oral instructions, using wayfinding principles.


The work was done in collaboration with Salvador Hospital and Sótero del Río Hospital.

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USER JOURNEY MAP

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INFORMATION DESIGN INTERVENTIONS

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Signage application on aisle nº2, CDT, Sótero del Río Hospital

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Sampling Unit room

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Redesigned sampling unit appointments information form from three to five papers throughout the journey into one page

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Signage application on aisle nº2, CDT, Sótero del Río Hospital

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Click here to have access to the full thesis project.

This version is only available in Spanish.